Privacy Policy

At Olivia’s Flowers, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information across all our services – including floral deliveries, subscriptions, workshops, weddings, events, and tribute arrangements.

1. What Information We Collect

We may collect and process the following types of information:

  • Contact Information: Name, email address, phone number, postal/delivery address
  • Order Details: Product/service purchased, custom notes, preferences
  • Payment Information: Handled securely by our payment processor (e.g. Stripe or similar); we do not store full card details
  • Marketing Preferences: Newsletter sign-up status, interactions with promotional emails
  • Event/Wedding Details: Venue, event date, floral style preferences, any relevant documents
  • Workshop Attendee Details: Name, email, emergency contact if required

2. How We Use Your Data

We use your information to:

  • Fulfil and deliver your orders
  • Communicate with you about your order or enquiry
  • Provide booking confirmations for workshops, events, or weddings
  • Send you important service updates or special offers (only if opted in)
  • Improve our products and customer experience

We will never sell, rent, or disclose your data to third-party marketers.

3. How We Store and Protect Your Data

Your information is stored securely using encrypted tools and trusted platforms. Access is restricted to Olivia’s Flowers personnel who require it to perform their role (e.g., order fulfilment, scheduling). We use industry-standard protection to secure your data online.

4. Your Rights

Under GDPR (General Data Protection Regulation), you have the right to:

  • Access your data
  • Correct any inaccurate information
  • Request deletion of your data (where no legal obligation to retain it exists)
  • Withdraw consent for marketing at any time

Please contact us at olivia@oliviasflowers.ie for any data-related requests.

5. Cookies

Our website may use cookies to enhance user experience and track basic analytics (e.g. website visits, pages viewed). You can disable cookies in your browser settings.